Search & Filtering
What could be peculiar features observed for Insurance in common world?
Intelligent Services, your employer, prides itself on hiring minorities. One candidate fully fits the job requirements for an open position in your division. However, your boss is concerned that some of your customers will not understand the candidate’s limited command of the English language. You are the manager to whom this candidate will report, if selected.
a. What decision will you take and how will you explain/justify it to your boss?
b. Which two programs and/or processes will you introduce in your division to be able to successfully deploy many more such candidates in future?
Select any one popular TV advertisement for any product/service that you find ethically wrong/inappropriate/ offensive. Using any one ethical decision making model (three models covered in class during session1, chapter 2, or any other model) analyse and explain the ethical issues involved and why they are wrong /inappropriate /offensive, from the perspective of any three relevant stakeholders eg consumers, company/brand, section of society involved or targeted eg women, children etc.
As a product manager you are responsible for a new hand sanitizer launched recently by your company, Health and Hygiene Ltd. Most of your business is offline through channel partners. You are considering a hybrid model of offline as well as online distribution channels (ecommerce platform). Prepare a note for your Marketing Head identifying five financial and five operational risk involved and classify them as high, medium and low, so that the reputation and stated values of your company are protected.
Identify and discuss the expectations that your key internal and external customers have in terms of
a. Quality
b. Service support
c. Delivery
d. Speed
Discuss at least one of the different products that come from the production line within your work area or department along the following lines.
a. The quality requirements and how these are maintained
b. Explain the packaging and storage requirement
c. Delivery expectations and how these are ensured.
Identify and describe some of the process steps followed in your work area or organisation as per the below;
a. Provide a summary of the steps that are followed
b. Indicate how frequently the process occurs
c. Outline who is involved in the process
d. Describe what kind of measurements are taken, using which instruments to ensure for quality safety and customer satisfaction are achieved?
Note: you may present your answer graphically in the form of a process chart.
Draw up a skeleton of a crisis management plan that would assist Shell Petroleum in dealing
with the Public Relations issue they face and make recommendations on how they could
improve dealing with this issue in the future.
Three airlines serve a Srinagar. Airline ‘Amira’ has 50% of all the scheduled flights, airline ‘Biyas’ has 30%, and airline ‘chinar’ has the remaining 20%. Their on-time rates are 80%, 65%, and 40%, respectively.
Part 1) Draw the Probability tree diagram. (Note: You may use any software for this, like MS paint, MS office, etc.)
Part 2) A plane has just left on time. What is the probability that it was airline ‘Amira’?
Report your Adaptive Leadership Questionnaire (ALQ) findings in a summary of 300 words and explain how to make an immediate SMART plan (Specific, Measurable, Achievable, Realistic, and Timely) for your personal leadership practice for the next 3 months.
This is where you find the questionnaire: https://connect.springerpub.com/content/book/978-0-8261-7222-8/back-matter/bmatter9
Reference: Northouse 2018, Leadership: Theory and practice. Chapter 11, "Leadership Instrument" Adaptive Leadership Questionnaire.
