Answer to Question #318602 in Management for PRIYA RAJPUT

Question

Intelligent Services, your employer, prides itself on hiring minorities. One candidate fully fits the job requirements for an open position in your division. However, your boss is concerned that some of your customers will not understand the candidate’s limited command of the English language. You are the manager to whom this candidate will report, if selected.

a. What decision will you take and how will you explain/justify it to your boss?

b. Which two programs and/or processes will you introduce in your division to be able to successfully deploy many more such candidates in future?

Answer 1

Make evidence-based decisions

1. Investigate technologies that will solve problems for your company. 
2. Assemble an implementation team to champion the new technology once you've chosen it. 
3. Implement the technology through a pilot program to work out kinks and gain buy-in. 
4. Train your employees to use the new tool. 
5. Launch, fine-tuning the tool to fit your needs as you go.