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List and explain any two information system that serve manufacturing function and


another two information systems that serve human resource function


1. what are the mechanisms used in your organization to know customer needs and how your organization satisfy customer needs better than competitors.

2. Critical evaluate the service design process of the organization. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design.

3. Critically discuss the role of total quality management on improving customer satisfaction by applying six sigma principles.

4. Discuss with examples the role of supply chain management to achieve organization mission, vision and core objectives.

5. Critically evaluate challenges of Supply chain integration (internal integration, forward, backward and horizontal integration) in the organization.

The information systems are becoming more and more intelligent from time to time.

Among intelligent systems, expert systems can be good examples. Compare and contrast

expert systems and experts using three metrics


Explain at least FIVE (5) strategies for persuading organizational members to embrace mixed work-related(traditional word & online work) adjustments during the Pandemic COVID-19 crisis.



Pervasive computing is one of the latest/emerging technologies that enable to capacitate
physical objects using microprocessors so that they can be networked with computers. A
version of pervasive computing is Internet of Things (IoT). Briefly discuss IoT and
support your discussion with ideal (not actual) example from Ethiopian context (6 Marks)

2. Critical evaluate the service design process of your organization. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design. 



Provide hypothetical situation that would lead to outsourcing risks and provide a solution to such a situation. (20)



Why is the dividend decision one of the major areas that a finance manager should pay particular attention to? What considerations must be taken into account when setting a dividend policy of a company?


Assume you are the IT manager of Maryland International College. What kind of information system do you suggest for Maryland International College? What will be the possible benefit of the suggested information system for the college? List at least three benefits of the suggested information system over the existing one? (

Considering information system development as problem solving solution, the first step to information system development is problem definition. What are the key issues to be addressed in problem definition?


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