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2. Critical evaluate the service design process of commercial bank of Ethiopia. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design.

In determining the purpose of existence of a business, examine the four steps that a business goes through to achieve a competitive advantage. 


SAB is aware of the damaging effect alcohol can have on its consumers and has implemented various programmes to counteract this. SAB therefore has a social driver behind their CSR programme. This means that they are aware ______________________. 1 that it is desirable for a company to be thought of as socially responsible 2 that there is specific legislation encouraging socially responsible behaviour 3 that the main advantage is a reduction in costs 4 that a decision was made that clearly indicated what was right and what was wrong


Based on the situation given discuss three (3) three Human Resources Management issues/ processes/ practices highlighted in this case. Justify your answer and provide relevant evidence for the stated point


Malaysia experienced a tragedy due to the manufacturing of fireworks when the Bright Sparkles fireworks factory exploded in 1991. If you were an OSH officer, discuss five (5) reasons why organizations should concern about employee's safety and health issues? 


Suppose you are Marketing Strategy Manager at XYZ Supermarket. Your Supermarket uses Loyalty cards to maintain their customer’s data like Purchase History, Delivery Information, Contact and Personal Information etc. The Supermarket uses Loyalty card data to send regular promotional and discount offers to relevant customers. The Supermarket planned to launch their own Ready-to-Cook food items. For this purpose, they asked you to prepare predictive analysis of the products to check the sale capability and target audience for these products.



So as a Marketing Strategy Manager, which of the following Data Mining technique will you use for the above mentioned task and why? (Briefly explain in only 2-3 lines)

Classification
Association

The following information was extracted from Lockdown Traders books for 31 July 2021 financial 

year. Lockdown requested you to assist with missing information. Use the information below to 

complete the financial statements.

2 (a). 12 Marks

Lockdown Traders

Statement of Comprehensive Income as at 31 July 2021

Sales ? (a)

Less: Cost of goods sold:

Opening Stock 36 800

Add: Purchases ? (b)

 185 900

Closing Stock 23 700

Cost of Sale ? (c)

Gross Profit ? (d)

Less: Expenses: ? (e)

Net Profit ? (f)

Additional information:

Sales margin – 20%

Net profit margin – 4%


In determining the purpose of existence of a business, examine the four steps that a business goes
through to achieve a competitive advantage.
SpiceJet, a famous no frill airline in India is losing its market share to its peers. The
major reasons contributing to the same is that there is a lot of conflict in the organization
due to which correct and timely decisions are not being taken. The company has hired you
as a consultant to understand and solve this issue
a. Explain the different types of Conflicts that can arise in an organization? (5 Marks)
b. Explain what strategies can be used by SpiceJet to resolve these conflicts? (5 Marks)
You are part of a forum and research group where they are having a major discussion
and research on Management. The core area of this discussion is whether Management is
an Art or a Science. As the chairman of the forum, can you throw some light on whether
Management is an art or a science or both and Why? (10 Marks)
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