Answer to Question #226312 in Management for JALSORESA

Question

2. Critical evaluate the service design process of your organization. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design. 

Answer 1

Service Strategies may assist you in creating new service processes or reengineering current ones to help you go to the next standard of ability. We use our knowledge and experience to ensure that your new processes are compliant with industry standards and procedures, assuring your success.

The first step is to review the existing process to identify its failures

Process is redesigned through flows and descriptions

The process is aligned with the organization standards

Analysis are conducted to determine the resources essential for enhancement.

Continuous monitoring of the process is conducted to determine the success.

Brands may use service design approaches to rethink products and services from the standpoint of both customers and employees. Brands may begin to offer participants completed interactions where marketing celebrates, rather than adjusts for, experience gaps by integrating marketing teams and channel owners in techniques such as design cycles and service assessment activities.

Finance department assist in service design by allocating of funds to improve the effectiveness of the service delivery in the organization.

Interactions are a part of everyone's everyday existence. People can engage with devices, products, or services in this way.it is the experiences that distinguish these activities as terrible or excellent .

It is the role of operations management to provide quality products and services to the customers. Consultation has to be conducted to come up with decisions that integrates various department for effective service delivery.