Management Answers

. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service desig

1. Discuss the mechanisms used in Ethiopian airlines to know customer needs and how satisfy customer needs better than competitors.

2. Critical evaluate the service design process of Ethiopian airlines. Besides, discuss the

influence of marketing, finance, human resource and other operational departments on

service design.

3. Critically discuss the role of total quality management on improving customer satisfaction by applying six sigma principles.

4. Discuss with examples the role of supply chain management to achieve Ethiopian airlines mission, vision and core objectives.

5. Critically evaluate challenges of Supply chainintegration (internal integration, forward,

backward andhorizontalintegration) in Ethiopian airlines.

Critically evaluate challenges of Supply chainintegration (internal integration, forward,

backward andhorizontalintegration) in Commercial Bank of Ethiopia

Discuss with examples the role of supply chain management to achieve Commercial Bank of Ethiopia mission, vision and core objectives.

Critically discuss the role of total quality management on improving customer satisfaction by applying six sigma principles on Commercial Bank of Ethiopia

Critical evaluate the service design process of Commercial Bank of Ethiopia. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design.

Discuss the mechanisms used in Commercial Bank of Ethiopia to know customer needs and how the Bank satisfy customer needs better than competitors.

Assume you are the IT manager of Maryland International College. What kind of 

information system do you suggest for Maryland International College? What will be the 

possible benefit of the suggested information system for the college? List at least three 

benefits of the suggested information system over the existing one?