Answer to Question #226005 in Management for Nablis

Question

Critical evaluate the service design process of Commercial Bank of Ethiopia. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service design.

Answer 1

The design service process of Commercial Bank of Ethiopia offers a perspective technique and toolset that enables the bank to realize its business strategy and ways of dealing with external and internal challenges. The design embraces science and technology in offering services to their customers that bring cultural change and enhance customer satisfaction. The marketing department engages in brand promotion, the finance department funds all bank projects, while human resources and other operational departments ensure delivery of quality services and maintenance of bank resources and other facilities respectively