Answer to Question #226031 in Management for ABERA ARAMDE

Question

. Besides, discuss the influence of marketing, finance, human resource and other operational departments on service desig

Answer 1

Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality and interaction between the service provider and its users.

In marketing, a good product design will help you stand out and get noticed. The primary goal of marketing is to raise awareness of your business, brand, product or service that you offer. A good service design is appealing to the eyes of customers and it will always attract them.

In operations management, service design ensures that the product or service service is developed for users and the group of purchasing customers. It ensures the delivery of value to the customer and the customer's customers.

In human resource management, service design ensures that everyone is involved as service designers understand that delivering a great service is not only dependent on itself but also on the people delivering that service. In that way the designers aim to improve and innovative services that affect both customers and the organization positively.

Service design creates consistency as its benefits lie in the whole process that aims to design a seamless and effortless solution for customers. It ensures that the overall experience is consistent and easily understandable with little or no friction for the customers.

Finally, process design helps to improve on quality of the service as there is discovery of different quality raw materials for it. This helps to save on cost of production and minimizes waste hence profitability.