Management Answers

Arrange the first five steps of quality planning and control in the correct order

a.    Defining the quality characteristics of the product and service

b.   Measuring the quality characteristics of the product and service

c.    Setting standards for each quality characteristic of the product and service

d.   Controlling quality against the set standards

e.    Identifying and rectifying the causes of poor quality

i.         b,d,e,c,a

ii.         c,a,b,d,e

iii.         a,b,c,d,e

iv.         d,c,a,e,b

v.         e,a,b,c,d

Which of the following statements related to operations improvement is wrong?

a.    All areas in a business are equally important when it comes to improvement

b.   Priorities for improvement depend in part on the performance and activities of competitors

c.    Business process re-engineering (BPR) is an example of breakthrough improvement

d.   In continuous improvement, more regular but smaller incremental initiatives are undertaken in the opearations process

Which performance standards are used by Manase Phenya from AMG motors to measure operational improvement?

a.    Historical standards

b.   Target performance standards

c.    The performance standards of competitors

d.   Absolute performance standards

e.    The performance of suppliers

i.         a,b,c,d

ii.         a,b,d,e

iii.         a,c,e

iv.         b,c,d,e

T&C (PTY) LTD is a company that manufactures chairs and tables in large quantities. Over 500 tables and 1000 chairs are produced in a day. The manufacturing process starts with the raw wood and ends with the final varnished product. This type of process with have a

…………………layout.

I.         Fixed position

II.         Flexible flow

III.         Product

IV.         Cellular

Standard Bank and the Sheraton Hotel can be classified as which one of the following types of service providers?

I.         Professional services

II.         Service shops

III.         Mass services

IV.         Jobbing services

Which of the following characteristics are correct with regard to the service which a hairdressing salon renders?

a.    High client contact

b.   Short response time

c.    Labour intensive

d.   Small service provision facility

I.         a,b,c

II.         a,b,d

III.         a,b,c,d

IV. a,c,d

Which of the following inputs are used by Telkom in the transformation process to convert inputs to outputs?

a.    Material

b.   Clients

c.    Information

d.   Human resources

e.    Technology

I.         a,b,c,d

II.         a,b,c,e

III.         b,c,d,e

IV.         a,b,c,d,e

Toyota have a reputation for high quality and is very proud. every new year they look at the previous year's performance and set goal that are in line or an improvement, and also take into account how competitors are performing. an area of concern to the motor corporation is the down time on the production line due to broken machinery. they are very concerned with quality and have implemented TQM (total quality management) in all their plants. explain in detail what this means for the Toyota plants.

Toyota have a reputation for high quality and is very proud. every new year they look at the previous year's performance and set goal that are in line or an improvement, and also take into account how competitors are performing. an area of concern to the motor corporation is the down time on the production line due to broken machinery. identify the type of failure toyota are experiencing.

Toyota have a reputation for high quality and is very proud. every new year they look at the previous year's performance and set goal that are in line or an improvement, and also take into account how competitors are performing. an area of concern to the motor corporation is the down time on the production line due to broken machinery. identify and explain the performance standards that toyota is using.