Answer to Question #227731 in Management for Lucy

Question

Toyota have a reputation for high quality and is very proud. every new year they look at the previous year's performance and set goal that are in line or an improvement, and also take into account how competitors are performing. an area of concern to the motor corporation is the down time on the production line due to broken machinery. identify and explain the performance standards that toyota is using.

Answer 1

The performance standard Toyota company is using is quality-based standard. The company is considering quality as the primary focus in production services. The quality performance standard is determined by achieving customer expectations. Toyota ensures that the customers receive quality products that establish a high level of customer satisfaction.