Answer to Question #227748 in Management for Lucy

Question

Arrange the first five steps of quality planning and control in the correct order

 

a.    Defining the quality characteristics of the product and service

b.   Measuring the quality characteristics of the product and service

c.    Setting standards for each quality characteristic of the product and service

d.   Controlling quality against the set standards

e.    Identifying and rectifying the causes of poor quality

 

i.         b,d,e,c,a

ii.         c,a,b,d,e

iii.         a,b,c,d,e

iv.         d,c,a,e,b

v.         e,a,b,c,d

Answer 1

(iii)