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The Cause-and-Effect diagram (commonly known as the fishbone diagram) is a schematic technique often used to locate problems relating to quality. A bank has experienced a sudden increase in customer complaints. As the Operations Manager, construct the fishbone diagram to identify the nature of the customer complaints and then develop an action plan on how you would resolve these complaints


The fear of nationwide lockdowns due to the current pandemic has pushed many consumers into “panic buying”. Critically evaluate this statement and use demand and supply analysis to analyse the possible impact of panic buying on market prices.


With the aid of a diagram, describe the traditional monetary policies that can be used to control inflation.


What is mean by one size fits all policy with examples?

Explain systems thinking and how management information systems enable business communications.


Describe one company which uses Big Data to help its business.

QUESTION ONE

Discuss the conflicts in supply chain which interface with other internal and external departments as evidenced at Finestone. (20 Marks)

QUESTION TWO Using the triangle talk, advise Henry on the steps he needs to take while planning for negotiation with his boss. (10 Marks


Using the ‘five-factor model of personality', how would you describe the Chinese Trainee Managers’ behavior on the management course ? 



"decision making can be affected by the perception of the manager"explain the meaning of perception with example


A company manufactures one product that currently sells for N$280. This product has the following costs:

Variable costs: Material costs is 10 square metres at N$11.40 per square metre, labour costs is 8 hours at N$6.10 per hour plus 12 hours at N$4.50 per hour and Royalties – N$15 per product


Fixed costs are N$10,600


calculate The contribution (per product) towards the fixed costs Of this company and the number of products that would have to be sold to break even.



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