Answer to Question #226432 in English for Dee

Question

Select one of the queries listed above.

a) Outline the steps you would follow to troubleshoot and resolve the query.

(US14919 SO1/AC1, SO1/AC2, SO1/AC4)

b) “Success as a support technician means not just solving problems successfully but

providing good customer service while you do”- BIR76-006SG, pg18.

What personal communication techniques will you employ to ensure that users feel that

the problem has been resolved to their satisfaction?

Answer 1

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