Answer to Question #226431 in English for Dee

Question

Documentation of call logs at Company X, has indicated that the most common IT related

queries received from end users can be categorised as follows:

(US14919 SO1)

• Password logging failure

• Retrieval of accidentally deleted files from the computer

• Computer operating too slow

• User cannot connect to the shared network printer

• Slow internet connection

• Wireless signal degradation

• Domain password reset

• Inaccessibility of applications

• Some websites not accessible

a) Identify which of these problems are associated to a hardware or network problem.

Answer 1

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