Teach them to:
- Look directly at the speaker and make eye contact.
- Let the speaker talk without interruption.
- Ask questions.
- Do not give advice or offer suggestions.
- Give the speaker positive reinforcement by nodding or smiling.
- Repeat what you have heard in your own words.
Strategies used for conflict resolution;
- Avoiding. Someone who uses a strategy of "avoiding" mostly tries to ignore or sidestep the conflict, hoping it will resolve itself or dissipate.
- Accommodating.
- Compromising.
- Competing.
- Collaborating.
Conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating. This is based on the assumption that people choose how cooperative and how assertive to be in a conflict.
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