Answer to Question #225022 in English for romeeo

Question

Mr. Khalid works for Soft Tech service provider as a part time employee. He noticed that some of his colleagues ask him to do some of their duties. For him it is very difficult to say ‘no’, he thinks that it will cause an argument and that he will come across as rude. He also feels that people are taking him for granted. Due to his increased workload, he feels stressed and demotivated to go to work. His self-esteem and confidence are now being shattered.

Explain and justify from given scenario that assertiveness is often correlated with good self-respect and self- confidence and is very valuable skill to develop and always pay in professional life.

Answer 1

Mr. Khalid should refuse to fight, but refuse to let the customer cash in of you. He should not subside, just don’t counterattack, but hold his ground. Never close a door; keep opening new ones while attempting to draw the customer into an ingenious partnership where the two of you are employed together for inventive solutions that never occurred to any of your competitors.

In this regard, Mr. Khalid should; 1) Keep track of the problems requiring discussion. Negotiations can get confusing. Customers often get frustrated by a clear lack of progress; they occasionally return on agreements already made; they often raise new issues at the last moment. 

2) Assert the company’s needs. Effective salespeople always specialize in their customers’ interests not their own. They learn to require on a customer perspective so completely that they project an uncanny understanding of the buyer’s needs and needs. an excessive amount of empathy can work against salespeople, however, because sales bargaining requires a dual focus on the customer and on the simplest interests of one’s own company. the simplest negotiating stance isn't a single-minded emphasis on customer satisfaction but a degree of problem-solving that seeks to satisfy both parties. 

3) Plan to an answer only after it’s bound to work for both parties. If a competitive customer senses that the salesperson is digging into an edge, the probabilities of successfully closing the deal are dramatically reduced. a far better approach is to suggest hypothetical solutions.

4) When under fire, listen. Collect the maximum amount of information possible from the customer. Once customers have locked into an edge, it's difficult to maneuver them with arguments, however brilliant. Under these circumstances, persuasion is more a function of listening.