Answer to Question #177160 in Software Engineering for NICHOLAS ALLEN

Question

As a member of the IT team, you have been asked to configure user access and prevent employees from accessing the hard drive and printer. The following day, you receive 50 emails from users complaining of broken computers since none of them can print from their computer any longer. You know this is by design and was the intent of the new system configurations, but also understand many users may have concerns with this new process. How would you go about addressing the concerns of the employees? What security issues did the previous configuration have and how would you explain this to those affected by the changes? How could this have been handled differently to make the change in processes easier for the employees to understand?

Answer 1

Q: How would you go about addressing the concerns of the employees?

A: I would not allow this to happen. I would send emails beforehand so no one has questions and gets interrupted from work.

Q: What security issues did the previous configuration have and how would you explain this to those affected by the changes?

A: Depends on the context why this change was needed. In my e-mails, I would kindly, in a friendly manner explain why we will have to make these changes.

Q: How could this have been handled differently to make the change in processes easier for the employees to understand?

A: As described in my first answer, I would warn the affected beforehand.