Answer to Question #176289 in Software Engineering for Derek

Question

As a member of the IT team, you have been asked to configure user access and prevent employees from accessing the hard drive and printer. The following day, you receive 50 emails from users complaining of broken computers since none of them can print from their computer any longer. You know this is by design and was the intent of the new system configurations, but also understand many users may have concerns with this new process. How would you go about addressing the concerns of the employees? What security issues did the previous configuration have and how would you explain this to those affected by the changes? How could this have been handled differently to make the change in processes easier for the employees to understand?

Answer 1

The approach described in the question looks very unwise. If I were the IT team member, I would send emails with explanations to the staff involved in the work with this hard drive and printer beforehand so that none of them had unexpected interruption from work and question "What happened the IT department broke everything again". One of the principles of any IT team is to keep their actions user-friendly.