Answer to Question #217931 in Marketing for Sandys

Question

Draw the organisational structure of the large hotel and discuss four functions each of the various departments

Answer 1

1. Owners and executive managers

The hotel owner plays the role of setting standards and policies that are implemented by the General Manager. A general manager is responsible for managing all hotel activities and supervises the functions of different departments.

2. Assistant general manager

An assistant general manager is responsible to supervise specific departments and assist the general manager to oversee the daily tasks; their duties include ensuring all hotel events are well organized, assigning work schedules, handling workplace issues, and complaints.

3. Department managers

The department manager handles daily activities based on the specific divisions such as front desk manager, food and beverage manager, human resources manager, sales manager among others.

4. Operational staffs

They include all workers in different departments such an as chief, porter, guest room attendant, cleaners, laundry room attendance, waiters, front desk person and more