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Mr Smith is the managing director at NTM telecommunications network. He does not

believe in micromanagement and trusts his departmental managers to meet the

organizational goals and objectives of the business. Mr Smith believes in giving his

managers the freedom to meet their deadlines, with flexible working hours or the option

of working from home.


1.1 Considering the extract above explain the level of management and the type of

planning Mr Smith would be involved in the organization. 5 Marks


1.2 Identify and discuss the management style/s Mr Smith has adopted. 10Mark


1.3 Explain how Mr Smith can use delegation as motivational tool in the workplace,

provide examples to support your discussion. 10Mark


1.4 Meeting the goals and objectives of a business is vital to the success of the

organization. Determine how Mr Smith may use the steps in the control process

to monitor staff productivity. 10Marks



You are appointed as a PR officer for Department of Health and you are tasked to create an awareness about health safety. In your own words, with relevant examples, define communication and select three media platforms which you can use to communicate your message. Indicate how you will use either verbal or non-verbal communication.

Clarify some of the reasons that the CFO might choose to explain the drop in shareholder equity to their shareholders.


Explain how the blueline luxury yacht has implemented an integrated approach to organisation change


Identify and prioritize your immediate, short-term, and long-term goals at this time in your life. Why will you need different strategies to achieve these goals? For each goal identify a range of alternatives for achieving it. How will you evaluate each alternative before making a decision?



Process control and acceptance sampling are two types of quality control that organisations utilise. In light of the above explain which type would be more suitable for a manufacturing canned beverage. 


Explain how the systems theory of public relations can be used to coordinate the planning and execution of your public relations activities with other sectors and sections of society.

With clear examples, and citations, discuss the nine (9) critical areas of Operations management.



Describe the difference between purchasing and supply chain management


define communication and select three media platforms which you can use to communicate your message .indicate how you will use either verbal and non verbal communication.


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