Mr Smith is the managing director at NTM telecommunications network. He does not
believe in micromanagement and trusts his departmental managers to meet the
organizational goals and objectives of the business. Mr Smith believes in giving his
managers the freedom to meet their deadlines, with flexible working hours or the option
of working from home.
1.1 Considering the extract above explain the level of management and the type of
planning Mr Smith would be involved in the organization. 5 Marks
1.2 Identify and discuss the management style/s Mr Smith has adopted. 10Mark
1.3 Explain how Mr Smith can use delegation as motivational tool in the workplace,
provide examples to support your discussion. 10Mark
1.4 Meeting the goals and objectives of a business is vital to the success of the
organization. Determine how Mr Smith may use the steps in the control process
to monitor staff productivity. 10Marks
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