1. Brief Explain "Most of the existing literature suggests that implementing and maintaining a Total Quality Management system brings a moderate success for the organisations". Do you agree with this statement? Justify this statement with examples highlighting three key philosophies of TMQ namely:
I. Continues improvement
II. Involvement of everyone in the organization
III. Customer satisfaction
Identify three countries that you would advise Massmart not to invest in n motivate your answer for 30 marks
And which country in Africa would you advice Massmart to invest in and why 15 marks
Massmart strategic decision as far as market entry is concerned for 15 marks