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Most of the existing literature suggests that implementing and maintaining a Total Quality
Management (TQM) system brings a moderate success for the organizations”. Do you agree
with this statement? Justify this statement with examples highlighting three key philosophies of TQM namely:
I. Continuous improvement
II. Involvement of everyone in the organization
III. Customer satisfaction.
Supervisors, what are the guidelines and policies to be followed when dealing with employee grievances?
What is marketing, human resources and supply

Explain what is trade unionism


Write a brief introduction of trade unionism in the pacific island countries


You are a newly employed manager in a company with 100staff. You want to convince the directors of the benefits of adopting a local area network across the whole company . How would you present your case?


2. Identify and categorise your key stakeholders in terms of primary and secondary, as well as social and non-social stakeholders. (25)


In recent years, there have been a number of environmental, pollution, and other regulations imposed on businesses. In view of these changes, is the maximization of shareholder wealth is still a realistic objective. Explain


Location decision for a manufacturing plant has a significant influence towards the success of the business. Imagine that you are going to establish a production plant for a furniture industry in Sri Lanka. Analyze the aspects that need to be considered when establishing the plant using appropriate examples.

Assume the government again passes policy introducing a $15 minimum wage. Label the new quantity demanded, quantity supplied. Is there a shortage or a surplus of labour? By how much?


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