Answer to Question #244723 in Management for Madhu

Question

Most of the existing literature suggests that implementing and maintaining a Total Quality
Management (TQM) system brings a moderate success for the organizations”. Do you agree
with this statement? Justify this statement with examples highlighting three key philosophies of TQM namely:
I. Continuous improvement
II. Involvement of everyone in the organization
III. Customer satisfaction.

Answer 1

I agree with the statement that TQM endows a company with some degree of success.

        I.           Continuous improvement allows a company to nurture a culture of taking advantage of emerging opportunities while mitigating challenges.

      II.           Involvement of everyone creates a sense of harmony and belonging among workers thereby enhancing employee satisfaction

    III.           Pursuing a policy of customer satisfaction through TQM can drive sales and increase revenue