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Identify any organization in any country of your choice and evaluate how that particular organization manage its customer satisfaction, including its workers satisfaction.
Discuss the role of social capital and power in the problems that exist for Eddie.

If the ailments to employees and former employees are as result of exposure to mining toxic environment, who should be held responsible for the problem? (The Company or the Management). Motivate your answer?


Choose one IT project of your own and answer the question that follows:

Establish the project’s objective and discuss, using examples, two benefits of

using project management techniques on this project.

NB:

1. The project objective should be SMART.

2. The IT project chosen here is also used in the other questions below. Only IT

project examples are accepted.


Choose one IT project of your own and answer the question that follows: Establish the project’s objective and discuss, using examples, two benefits of using project management techniques on this project. NB:  1. The project objective should be SMART. 2. The IT project chosen here is also used in the other questions below. Only IT project examples are accepted.


3. Arun Gupta, the VP – HR of ‘Synoptic Tech Solutions Ltd’ assigned the task of assessing the effectiveness of its human resource planning to the HR Department. However, his team informed him that this assessment is not going well as they had expected. Keeping this context in mind, answer the following:

a. The HR department is facing certain problems in human resource planning. Explain what barriers you think they are facing in effective implementation of human resource planning. Give some suggestions on how to overcome them.

b. What suggestions will you give them for forecasting human resource requirements in case the company plans to expand? Suggest any 3 methods. Which one do you think is

most effective for an IT firm?



A pharmaceutical company wants to focus on improving its human resource planning function. They have hired you as an HR consultant for this purpose. Suggest what factors you are going to consider that might affect the human resource planning of the firm. Elaborate them with corporate examples.


Kinetic Electronics Ltd’ is an electronics company in Delhi NCR. The top management plans to open new branches pan India so they want to create a dynamic human resource department for managing employee functions. You have been appointed as their HR Head. Explain to the top management, what will be the importance of your department in this expansion. Give some examples in the context of this company.


How do you see traditional management practices and quality management practices historically. You have to reflect on the differences of both as discussed in the lectures. What is the fundamental difference in both these approaches?


Mountains and Dunes a travel company created an attractive and illustrative brochure for its prospective customers. However, an insensitive content writer created the following content which was sure to crash the business.

Come and explore the undiscovered India with us. We provide an excellent service to all those travelling with us. It brings to you the freedom of cooking your meals anytime of the day in the state of art kitchens attached with every accommodation that we provide. So come enjoy and feel at home with Mountains and Dunes. Remember we choose the best locations for you. You will surely enjoy our services. Though our rates are a relatively high but it is justified with the class of tourists we cater to. Bag packers are not out clients. Remember- we are a class apart and so are our clients. b. How would you rewrite the paragraph if you were given the task of editing the paragraph?

 "Don't give me the answer only give the reference of answer so I can find it"



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