Answer to Question #253871 in Management for Komali

Question

Identify any organization in any country of your choice and evaluate how that particular organization manage its customer satisfaction, including its workers satisfaction.

Answer 1

APPLE COMPANY'S CUSTOMER SATISFACTION MANAGEMENT.

1. Provide multi-channel assistance.
2. Make gathering feedback a company-wide procedure.
3. Customer satisfaction should be measured on a regular basis.
4. Request feedback at all points of contact.
5. Actively seek feedback from customers.