Answer to Question #320933 in Management for preethi

Question

Mr. Ranveer Goswami, the current CEO retired from the organization and everyone bid

him a very emotional farewell. He was a people’s leader and the team was going to

certainly miss him. The young CEO Ms. Riya Talwar who was going to take his position

had a tall task ahead of her. She was eager to implement the ideas she had in mind to

expand the organization and was one focused leader, doing everything in her capacity to

lead the organization to greater success.

a. Ms. Riya did not get the welcome or support she expected from the team. Her plans were

not implemented with the same vigour that she had imagined? Which common

organizational pitfalls in leadership are described in this scenario?

b. Correlating it to the above situation, explain how emotional intelligence would help the

new CEO get the support she expects from her employees?

Answer 1

a)

• Using the power of the position rather than coaching.
• Reactively putting out fires rather than proactively developing longer-term solutions.

b)

First, become more aware of your own strengths and blind spots when it comes to emotional intelligence.

Learn to recognize stress or tension in yourself and others, and learn how to reduce it. Stress is not only unhealthy, which translates to absenteeism, but also leads to poor communication, causing mistakes and misunderstandings that lead to more stress.

Find ways to keep yourself calm and focused during stressful times, and encourage your team to do the same. Sometimes just acknowledging your team’s stress can improve everyone’s outlook.

Embrace the fact that conflict and disagreements aren’t always bad. It’s inevitable that team members will come at the same problem in different ways. Encourage creativity and employee engagement by pointing out the good ideas and the problems from both camps, and asking the groups to work