11. What are the major types of knowledge management systems? Describe anyone of these? (4 marks)
Enterprise-wide knowledge management systems are initiatives to gather, store, disseminate, and apply digital content and knowledge throughout a company's whole organization. Semistructured knowledge systems provide databases and tools for organizing and storing semistructured knowledge, such as e-mail or rich media, while structured knowledge systems provide databases and methods for organizing and storing structured papers. Knowledge network systems provide directories and tools for discovering business employees who have specialized information and are valuable sources of tacit knowledge. These systems frequently incorporate group communication tools, information access portals, search tools, and information classification tools based on a suitable taxonomy for the company. If well-designed, enterprise-wide knowledge management systems may help employees find, share, and apply knowledge more efficiently.
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