Answer to Question #270837 in Management for attuz

Question

Using relevant examples, discuss how total quality management could be used bring about better efficiency and productivity in the manufacturing/service industries. 

Answer 1

• Total quality management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes.tion of the goods or services offered by an organization.
• Satisfying the customer involves making sure both internal and external customers are happy.
• The internal suppliers are the subordinates who answer to a particular supervisor. Satisfying them involves giving them the tools and motivation they need to do their jobs.
• It is important to go beyond satisfaction, making the customer – and supplier – feel important and valued, and part of the process.
• “Lean” focuses on eliminating the wasteful use of time, energy or resources, and instead focusing activities completely on the creation of value.
• The focus of the Six Sigma management strategy is to reduce defect by minimizing variation in processes.