Answer to Question #242549 in Management for ndivho

Question

 Describe how benchmarking could be used to help plan improvement in one service or process (such as registration, student advising or financial aid) at your university. Who might you benchmark? Why would it have been useful?

Answer 1

Benchmarking is key in ensuring that there are ongoing improvements and thorough modifications to business metrics such as the products they sell, procedures of the organization, and the services they offer. Therefore, benchmarking as a process aids in the understanding of the desires and expectations of the clients who the university serves now and then. The customers who comprise majority of parents and other stakeholders can be used in benchmarking the various processes the university undertakes. This will go a long way in help the university administration to know ways to develop processes and procedures that meet the needs, desires and expectations of all the stakeholders.