1. You have been asked to address a local business group about the contingency viewpoint of management. How will you address this subject? Prepare an outline of your talk (10)
Answer- The contingency perspective emphasizes management's ability to produce alignments and good fits between employees and situations by weighing many options to select the optimal one for each challenge. The concept of flexibility is the primary focus of this perspective, and it has present relevance.
2. What are the FIVE competitive forces in an industry? How have these forces affected competition in Higher education? (10)
Answer- competitive forces in an industry
· Supplier power.
· Buyer power.
· Competitive rivalry.
· Threat of substitution.
· Threat of new entry.
3. Describe how benchmarking could be used to help plan improvement in one service or process (such as registration, student advising or financial aid) at your university. Who might you benchmark? Why would it have been useful? (10)
Answer- Benchmarking is used to create ongoing improvements and modifications to business products, procedures, and services. As a result, benchmarking procedures aid in the comprehension of client desires and expectations. Customers are the most significant data source at every level of the comparing process.
4. Suppose you were the major of a city. You target refuse removal and disposal as an area for improvement. How could you use goal[1]setting theory to improve performance of your city’s sanitation department? Explain, being specific (10)
Answer- According to goal-setting philosophy, objectives must be clear in order to be effective. You should listen to feedback in addition to establishing the correct goals so that you can assess how well you and your team are progressing. This philosophy encourages sanitation workers to stick to their goals.
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