Answer to Question #239049 in Management for Rakkie

Question

The operation management function takes cognsisance of clients'needs and continously formulates its management stategies and objectives strengthens and expands customer base and competitiveness.With reference to the uber case study presented above, discuss any five ofSix elements which forms part of customer needs

Answer 1

1. Reliability- Network and systems reliability is central to delivering an outstanding customer experience. Our customers rely on us to support critical and non-critical business activities. This requires comprehensive business continuity management during unforeseen events and for end-to-end security to keep systems running, manage risk and mitigate threats. Customers expect to be able to focus on running their business and not worry about the reliability of technical solutions. We give them that peace of mind.
2. Availability- Our customers expect to contact us on their terms, using email, chat, voice calls, messaging or portals. They expect their enquiry to be answered in a timely manner and do not want to waste time waiting or repeating questions. So we make relevant information available on portals for customers who want to serve themselves and offer multiple digital and personal ways to communicate with us.
3. Simplicity- Our customers expect doing business with us to be easy every step of the way. From ordering to using our solutions, we listen to what customers say and help make their lives simple – so they can focus on running their business.
4. Adaptation- Because each customer is unique, we provide adaptable, scalable solutions and services that are tailored to their specific needs. We always integrate solutions which we understand and that are field proven, to make them personalized yet industrialized.
5. Anticipation- We understand that the digital world is changing fast and we strongly believe our customers will be the new digital innovators in their fields. This is why we help our customers stay ahead of the competition. Anticipation is also a daily challenge: reacting fast is key to successful operations.