Answer to Question #239043 in Management for Rakkie

Question

With reference uber case study presented above, discuss any five of the six main elements which forms of customer needs

Answer 1

1. Reliability

 

The potential to offer an exceptional client service relies heavily on network and application dependability.

2. Availability

Clients want to communicate with Uber on their own terms, whether through email, chat, voice calls, texting, and other portals. They anticipate a prompt response to their inquiry and do not want to invest in any waiting or revisiting queries.

 3. Simplicity

 

Our consumers want Uber to make doing deals with us simple at all times. From purchasing to using our service, Uber pays attention to what clients have to say and works to simplify their life so they can emphasize their company.

4. Adaptation

 

Uber delivers customizable, scalable platforms and services that are suited to the individual demands of each customer.

5. Accountability

 

Uber provides the greatest recognized know-how and has a demonstrated track experience of driving digital change as a valued partner to clients.