Answer to Question #210784 in Management for Esther Chung

Question

A job applicant complained that he was not made aware of the outcome of his job interview and his many phone calls and emails to the HR department was left unanswered. Discuss how you would ensure that processes for advising applicants of selection outcome are followed? 

Answer 1

Timely communication with applicants, to make them aware of the job application status results in positive experiences for the applicants, even when they may not be selected for the position. It demonstrates that the human resources department cares that these applicants took their time to apply for positions in their organisations. To achieve effective communication, human resources departments can employ application tracking softwares to automatically notify job applicants on the status of their application. These softwares can be programmed to send customized feedbacks to unsuccessful job applicants even when the number of applicants is overwhelming.