Answer to Question #197395 in Management for Thandiwe

Question

Consider how many services you have encountered today (e.g. your online shopping being delivered, the café where you bought your morning coffee, the lunch queue at the Student Centre, the shop where you bought groceries, the Call Centre you called to query your mobile phone account, etc.)  

In the table below, list seven (7) of the services you encountered, and reflect on how the service provider performed and score them out of 10 for speed, quality and cost. Evaluate their scores and suggest how they might improve.

Answer 1

Key: 1-5 Poor, 6-7 Fair, 8-9 Good, 10 Excellent 

Service Provided Speed Quality Cost

Car rental service 2 5 7

Concierge Services 3 6 8

Courier Services 1 6 7

Dry Cleaning 3 7 7

Doctor on Call 4 7 6

Guided and Excursions Tours 3 5 8

In terms of speed and quality, the particular management needs to employ people who can provide quality services while responding first to the needs of the customers. In the terms of cost for the services provided, the cost ought to be fair and moderate that customers can afford.