Answer to Question #197388 in Management for jamila

Question

A) A computer repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 10 %. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased.but, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate? B. What quality-related trade-offs might there be between having a single large, centralized produce processing facility and having many small, decentralized produce-processing facilities? C. A customer has recently tightened the specs for a part your company supplies. The specs are now much tighter than the machine being used for the job is capable of. Briefly identify alternatives you might consider to resolve this problem?

Answer 1

Question A

The cost component due to salary would have increased as the manager increased the employees. This could have contributed to the higher repair costs. The cost of repairing has increased as the number of repairing processes completed per day has increased.

Question B

If the company used to be able to repair ten computers per day, but now it can fix fifteen computers per day. As a result, the cost of fixing the five automobiles is added to the total cost of repairing the computers. When the average cost of the repair was examined, it was discovered that the average cost had reduced. This indicates that the workers' productivity has improved.

Question C

Providing a complete solution to the customer's problem by ensuring that all goods and services are compatible.

•        The time of the customer should not be wasted.

•        Giving the customer exactly what they desired.

•        Provide exactly what is essential, when, and where it is necessary.

•        Provide exactly what is essential, when, and where it is necessary.

•        The workshop's efficiency has improved as a result of this.

Following these guidelines will result in a favorable influence on the company’s financial statement as well as a decrease in customer concerns.