Answer to Question #169206 in Management for Rajiv

Question

David Garvin developed the 8 Quality Dimensions to assess and evaluate the quality of a product and service. Taking an example related to a mobile phone, identify requirements to address the 8 elements.

Answer 1

The iPhone can easily suit these requirements because it has excellent performance, aesthetics, features, reliability since it can stay for a longtime, conformance, serviceability, durability and the perceived quality that it is the best.