Answer to Question #286634 in English for Faith

Question

Actions taken to resolve potential and actual conflict

Answer 1

How to resolve potential conflict:

1. Talk with the other person.
2. Focus on behavior and events, not on personalities.
3. Listen carefully.
4. Identify points of agreement and disagreement.
5. Prioritize the areas of conflict.
6. Develop a plan to work on each conflict.
7. Follow through on your plan.
8. Build on your success.

How to resolve actual conflict:

• Communicate. Open communication is key in a dispute.
• Actively Listen. Listen to what the other person has to say, without interrupting.
• Review Options. Talk over the options, looking for solutions that benefit everyone.
• End with a Win-Win Solution.