Answer to Question #156816 in Economics for komalpreet

Question

Identify six key benefits of establishing systems, policies and procedures in the

workplace.

Answer 1

Changes in strategy, as a rule, lead to some changes in techniques and methods of work and management of internal processes. The process of changing the old course of development to a new one must be developed and managed.

Changes in procedures and behavior always entail a change in the internal order of things. It is perfectly normal in this case the emergence of a certain resistance to development and the emergence of a certain amount of doubts and questions related to how these changes can affect employees, especially when all this is related to job cuts. Questions also arise about what needs to be done and how, where it is possible to deviate from the course in the implementation of independent actions.

The policies and procedures discussed below allow you to implement your strategy in several ways:

1. New or newly validated policies and procedures provide the necessary directives from the top to the bottom of department managers, supervisory personnel, all employees on how and how to perform certain actions in a given environment. It also establishes some degree of regulation, stability, and dependence on how the management decided to execute the strategy and manage the business based on daily plans.

2. Company policies and procedures help connect action and behavior with strategy throughout the organization, impose constraints on independent action, and channel individual and group efforts. Policies and procedures counteract the efforts of some people to resist and reject common approaches. Most people refrain from violating or ignoring established company policies and practices for no reason.

3. Policies and standardized procedures help influence how certain strategically important activities are to be performed in geographically dispersed business units (different factories, regional sales offices, customer service centers, or chain stores). While eliminating significant differences in business practices and organizational unit procedures in performing common functions, it is necessary to avoid sending conflicting messages to internal staff and customers who do business with the company in different regions.

4. Since the dismantling of old policies and procedures and the establishment of new ones inevitably affects the way the company operates and the internal production climate, those who implement the strategy can use the policy change process as a leverage to change the corporate culture in a way that is more consistent with a new strategy.

From a strategy execution perspective, company managers need to be creative in establishing policies and practices that can provide vital support for effective strategy execution. McDonald's policy for team members to improve service and behavior is outlined in the manual, which states: “Burgers should not be returned to cooks to warm up. If Big Mac is not purchased, it should be thrown away after 10 minutes, and French fries 7 minutes after cooking. Cashiers must be friendly and maintain eye contact with the customer, constantly smiling. ”

At Delta Airlines, it is corporate policy to screen all flight attendant applicants for their friendliness and ability to work together. Caterpillar Tractor has a policy of guaranteed 24-hour parts supply anywhere in the world. If the order is not completed on time, the company will supply spare parts free of charge. Hewlett-Packard requires R&D personnel to visit customers to better understand customer concerns, discuss new product applications, and generally keep their customers informed of their company's research programs.