Answer to Question #298179 in Psychology for AQsA Shahid

Question

The aviation industry was able to become highly reliable over time due to improvements related to.......?

Answer 1

The aviation industry was able to become highly reliable over time due to improvements related to teamwork and collaboration. One important factor to understand is that the aviation industry serves a significant number of personnel. As a result, teamwork and collaboration is increasingly necessary to promote high customer satisfaction levels, which in turn, influences the consequent success of the industry (Thomas et al., 2003). In this case, different professionals come together and combine their effort, knowledge and critical thinking skills to provide the clients or customers with the ultimate customer experience. 

Reference

Thomas, E. J., Sherwood, G. D., & Helmreich, R. L. (2003). Lessons from aviation: teamwork to improve patient safety. Nursing Economics, 21(5), 241.