Management Answers

For Sunny Dale Bank the time required to serve customer at the drive by window is an important quality factor in competing with other banks in the city. (Show your computation)

a) Mean time to process a customer at the peak demand period is 5 minutes

b) Standard deviation of 1.5 minutes

c) Sample size of six customers

d) Design an X bar Chart that has type I error of 5% (z= 1.96)

e) After several weeks of sampling, two successive samples came in at 3.70 and 3.68 minutes respectively

f) Is the customer service process in statistical control?

How could public transportation change its image to become more “innovative and hip” rather than “old fashioned and boring”?

What is the importance of feedback/evaluation after the implementation of the training program? Explain.

How could public transportation reimagine itself to meet the mobility needs of young people?

How widespread is ISO9001 in the United States as compared to Europe and other global regions?