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Rohit Khurana accepted a new promotion as a manager with mixed feelings. He was proud of having his work recognized, but has some doubts about how he would like the new work. His former job as officer at Delhi Development Authority (DDA) involved regular contact with the general public, recoveries and processing their complaints, meetings with the press and image building. It was a high-profile job involving lot of exposure to media and publicity. With his job role he could build a good picture of DDA in the minds of the general public through advertisements, press conferences and television coverage highlighting the achievements of DDA in developing and constructing residential and commercial properties in and around Delhi. His new job in the administrative wing as manager was essentially a desk job, working with files relating to the applicants registered for various housing projects coming up in North Delhi area.  

If you were Rohit’s boss, what could you do to rectify this situation?          


Most Chinese 15-year-olds spurn television, social media, and console gaming. On the other hand, many of the students do not excel in creative thinking or problem-solving. To what extent might this be an issue compared to other societies that might focus on these aspects?


Discuss the stakeholder engagement tools and techniques promulgated by the PMI (2017). Select a project and describe a tool from the list that will be effective for the project.

Different Structures an organisation can assume by Hickson and MacDonald


It is evident from the case study that eskom is experiencing human resource management problems. Advise the executive management at eskom on how strategic human resource management should be planned and implemented in the next five to ten years in order to address the challenges the company is facing, as well as the challenges of the millennial workforce.



What type of graph will visually show how input activities can transform to output?



 a)  Flow chart

b)   Pareto chart

 c)  Failure Modes Effects Analysis

d)  Observational study




When a product is found to violate Heath Canada regulations post issue to a Transfusion facility, what must be issued by CBS?



 a)  Lookback notification

b)   Traceback notification

c)   Recall notification

d)   None of the above


Adherence to what Process Control will ensure that each CBS blood product meets quality standards?



  a) Facility safety guidelines

b)   Good Manufactuing Practices

 c)  Risk Assessment

d)   Document Control


What is the process used to monitor and evaluate analytical testing that produce patient results?



  a) Quality Management

 b)  Quality Control

 c)  Quality Improvement

d)   Quality Assurance


Problems in reagent manufacture would occur in what testing phase?



a)  Pre-analytical

  b) Analytical

 c)  Post-analytical

d)  None of the above


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