Answer to Question #318797 in Management for Brayo

Question

Intelligent Services, your employer, prides itself on hiring minorities. One candidate fully fits the job requirements for an open position in your division. However, your boss is concerned that some of your customers will not understand the candidate’s limited command of the English language. You are the manager to whom this candidate will report, if selected.

a. What decision will you take and how will you explain/justify it to your boss?

b. Which two programs and/or processes will you introduce in your division to be able to successfully deploy many more such candidates in future?

Answer 1

a) I would select the candidate as he has the ability and the right attitude to do the job. I will explain to my boss that I will mentor the candidate as he will be reporting to me directly and therefore it will be easy to mentor him.

b) Programs/ Processes

1) Create a diversity and inclusion policy

2) Create a mentorship program