Answer to Question #311988 in Management for Nokuphiwa

Question

Zinhle Stores have 100 stores throughout South Africa and they employ 2000 employees.

Six months ago, you were hired as the new HR manager at Zinhle Stores. Thus far, you

have hired and trained several new employees in the sales department and till operators

from different race and gender groups. The job for sales employees was recently evaluated

and the pay system was revised. During your visits to the stores countrywide, employees

have complained about the lack of consistency in the way line managers assess their

performance. One of your to do on the objectives/responsibilities is to address performance

management with line managers in the different stores.

1.2 Briefly discuss the performance appraisal method you would advise management to use

for appraising all Zinhle Stores employees, based on an agreed set of performance goals.

(7)

Answer 1

The most appropriate performance appraisal method to be used in Management by Objectives (MBO). In this type of appraisal method, the sales employees are appraised according to the objectives they have accomplished by the time appraisal is conducted. This might be on a quarterly period or on annual basis. In this method, the sales employees will be appraised according to the organization's objectives they have accomplished within the given duration. This form of appraisal is good because it determines whether the goals and objectives of the organization have been achieved or if the goals were unrealistic, or low and needs to be readjusted to meet the current situation of the organization.