Answer to Question #261190 in Management for Shwets

Question

 3. Rohit Khurana accepted a new promotion as a manager with mixed feelings. He was proud of having his work recognized, but has some doubts about how he would like the new work. His former job as officer at Delhi Development Authority (DDA) involved regular contact with the general public, recoveries and processing their complaints, meetings with the press and image building. It was a high-profile job involving lot of exposure to media and publicity. With his job role he could build a good picture of DDA in the minds of the general public through advertisements, press conferences and television coverage highlighting the achievements of DDA in developing and constructing residential and commercial properties in and around Delhi.

A)If you were Rohit’s boss, what could you do to rectify this situation? (5 Marks)

B) Could this situation have been avoided altogether? (5 Marks)

Answer 1

I would encourage Rohit to accept his new position and commit himself on motivate the office taking his position to maintain the good picture to the public by ensuring they maintain the values of the company. As the boss i would make sure i choose an office with values close those of Rohit to ensure that the company maintains a competitive advantage. Continuous training should be conducted to ensure that the office improve their skills to maintain the profile of the firm to the public.

b.

The situation could have avoided by recognizing the work of Rohit before through personal rewards on his achievement. The boss could have encourage Rohit to train his co-workers on how to relate with the general public to ensure improvement of the organization position. Through democracy the managers could have encouraged the employees to be ready to work in any position without any doubts.