Answer to Question #248631 in Management for The Legenend

Question

 When it comes to working in teams, conflict is unavoidable and teams have to come up with conflict

transformation and resolution strategies. Discuss the six ways of dealing with conflict in teams.

[10]

[Use examples in your answers]

Answer 1

The first way for dealing with team conflict is to identify the underlying issue amongst employees. For example, in the case of fundamental workplace problems, one may urge the employees involved to resolve them individually or arrange a conflict-resolution meeting. However, a more severe reaction is required if the disagreement includes sexual harassment, discrimination, or other misbehavior. Before attempting to mediate a disagreement, meet with each individual separately and in private. Ask them open-ended inquiries about what is going on. If one learns that there is a possibility of wrongdoing, initiate a formal inquiry. Second, training is required. Consider giving conflict-resolution training to staff, for example, so that they are better able to handle disagreements. Through role-playing and scenarios, work on effective communication and problem-solving abilities. Third, maintain open lines of communication. Provide various channels for employees to report issues if they are unable to address them on their own. Maintain an open-door policy and encourage workers to bring any issues to the solver. Check in with staff frequently to see how they are doing. Fourth, enhance teamwork. While some workplace conflict is unavoidable, the resolving party may make efforts to decrease the probability of becoming a problem. Clarify norms and expectations, clearly define responsibilities, and support team-building activities to help decrease conflict and increase collaboration among team members. Fifth, understand when to intervene. The resolving party may want to step in before a disagreement becomes poisonous or possibly harmful to the company. Colleagues that refuse to communicate with one other over a work disagreement can drastically reduce productivity and have a bad influence on other employees. Sixth, it is necessary to get staff to brainstorm potential solutions. Encourage staff engaged in the disagreement to work together to find a solution where appropriate. This might lead to greater devotion on both sides and hence solve the conflict smoothly.