Answer to Question #244313 in Management for Mony

Question

QUESTIONS 2: Discuss some of the fundamental skills that organisations need to focus more in developing among their employees if they want to keep their business at a competitive advantage in the 21 century?.

QUESTIONS 3: Discuss some of the crucial challenges that organisations can be faced with during planning and implementation phase of any training and development program?.

QUESTIONS 4: Distinguish between performance management and performance appraisal?. 

Answer 1

Question 1

The most important skills to train workers for next generation

1 COMMUNICATION SKILLS (LISTENING, SPEAKING AND WRITING)

Workers should be able to communicate humbly and effectively with the customers. This will boost customer loyalty

2 ANALYTICAL AND RESEARCH SKILLS

Workers should incorporate analytical skills to enable them to spot the products on demand and those that need to be supplied within the store.This skills aid in decision making also

3 FLEXIBILITY/ADAPTABILITY.

Workers should be willing to adjust to new perspectives, practices, and norms to accommodate customers

5 ABILITY TO MAKE DECISIONS AND SOLVE PROBLEMS.

Worker should be able to weigh existing options and make correct decisions in a situation

6 ABILITY TO PLAN, ORGANISE AND PRIORITISE WORK. ...

7 ABILITY TO WEAR MULTIPLE HATS. This involves the ability of a worker to dive through different tasks

8 LEADERSHIP/MANAGEMENT SKILLS

Question 2

Challenges facing planning and implementation during training and program development

      Over years professionals in different organizations have experienced several challenges during planning and implementation steps of training and program development. These challenges include, dealing with changes which is a common challenge. Changes in technology, budgets, human resource and mergers can be a great problem to deal with among the professionals. Secondly, they find it hard to develop leaders which are an essential position in all levels of a company. Third, some people find it challenging engaging the trainees. The situation is faced with communication challenge where learners fail to adhere to guidelines and basic rules.

Offering consistence training is challenging for organization operating globally or covers larger geographical positions (Chan et al., 2017). Companies fail to offer consistence training that is required because they face language barriers, increased expenses and lack crucial training tools. Teaching conflict management can be challenging not only to organization but also to individuals because it’s a critical skill which have great impact on any organization’s performance.

Question 3

Performance management is about actually helping an employee to develop and increase his performance and productivity. Performance appraisal evaluates the actual performance of the employee, but it does not focus on the employee's performance productivity.