Question

Brief note. You are required to identify training needs for a group of sales employees in a large-scale shopping mall. How you would accomplish the above task. Explain with examples.

Answer 1

1. Operational training- It is critical for a store manager to oversee a variety of issues in the store, including whether the items are displayed in a proper, acceptable manner, ensuring that the front end does not have long lines of customers, and assisting customers as needed, as well as the return policy of goods. As a result, the on-duty manager should be taught in these areas so that operations run smoothly.
2. Product training- In the retail industry, staff familiarity with products is critical because they deal directly with customers. Employees should be fully informed about new items in order to meet client needs.