Answer to Question #243000 in Management for Zarah

Question

1. Brief Explain "Most of the existing literature suggests that implementing and maintaining a Total Quality Management system brings a moderate success for the organisations". Do you agree with this statement? Justify this statement with examples highlighting three key philosophies of TMQ namely:

I. Continues improvement

II. Involvement of everyone in the organization

III. Customer satisfaction

2. Brief note. Choose a normal product and a service that you have used/experienced recently and illustrates how the dimensions of quality can be applied to the selected/service simultaneously.

Answer 1

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