Answer to Question #226160 in Management for Tesfaye

Question

Discuss the mechanisms used in Ethiopian airlines to know customer needs and how satisfy customer needs better than competitors.

Answer 1

1. Providing the lowest possible fare.

Ethiopian provides the cheapest fare possible for the period, flight, and quality of operation that you are entitled to, or whether you contact Ethiopian's mobile booking program to learn concerning a fare or make a reservation; at boarding pass counters.

2. Customers should be notified of any known delays, cancellations, or diversions.

Ethiopian makes every effort to ensure that you arrive at your route promptly. Flight disruptions, cancellations, or reroute may occur due to climatic conditions, air traffic control, logistical, or service issues.

3. Delivering baggage on time.

Ethiopian intends to transfer your packed luggage in promptly. Furthermore, if this does not happen, Ethiopian will make all necessary steps to transfer your bags within 24 hours. If you are unable to retrieve your luggage, please inform Ethiopian personnel at the terminal.

4. Providing prompt ticket refunds.

Ethiopian issues refunds for valid reservations as soon as we acquire your appeal, including with any relevant paperwork.